Course Description:

- What You Will Gain: Learn practical skills to communicate clearly, build trust, and manage relationships with customers, authorities, and communities. This course covers marketing, negotiation, pitching, stakeholder mapping, cultural sensitivity, and handling resistance or misinformation. * Strong customer and stakeholder relationships * Professional communication and pitching skills * Effective community engagement and conflict management * Ability to use data for informed decisions - Impact: Become a confident communicator, capable of influencing outcomes, strengthening relationships, and growing your business or professional impact.

Curriculum

6 Chapters · 9 Lessons

  1. 1

    Communication

    1. (Included in full purchase)

      What is communication?

  2. 2

    Managing Relationships with Customers

    1. (Included in full purchase)

      Understanding customer expectations, building trust, feedback/complaints, CRM tools

  3. 3

    Communication with Authorities

    1. (Included in full purchase)

      Transparency, accountability, and ethics in communication

  4. 4

    Marketing Communication & Negotiation Tips

    1. (Included in full purchase)

      Principles of negotiation: win-win approach

    2. (Included in full purchase)

      Basics of marketing communication

  5. 5

    Pitching Your Idea

    1. (Included in full purchase)

      What makes a powerful pitch

    2. (Included in full purchase)

      Crafting your elevator pitch

    3. (Included in full purchase)

      Body language, tone, and confidence

  6. 6

    Mapping Stakeholders

    1. (Included in full purchase)

      Identifying key stakeholders